Terms of Service

These Terms of Service (“Terms”) govern the use of viamond.ca and the purchase or use of services provided by Viamond Marketing (“Viamond,” “we,” “us,” or “our”).

By purchasing Viamond services, accepting a Viamond Service Agreement, or otherwise engaging Viamond to provide services, you agree to the applicable provisions of these Terms.

1. Viamond Services

Viamond provides digital marketing and online-presence services primarily for contractors, trades, renovation companies and home-service businesses.

Services may include:

• Social media content creation
• Social media management
• Copywriting and branded marketing content
• Website design and setup
• Website updates and maintenance
• Google Business Profile setup and management
• Online presence and branding support
• Other marketing services agreed upon between Viamond and the client

The exact services provided to a client are determined by the selected Viamond package, applicable Service Agreement, proposal, invoice or other written agreement between Viamond and the client.

2. Service Packages

Viamond currently offers services including:

Viamond Content — $350 CAD/month

Professional social media content created by Viamond and delivered to the client ready to publish. The client remains responsible for publishing the content unless otherwise agreed.

Viamond Complete — $500 CAD/month

Social media content creation and ongoing Facebook and Instagram management, subject to the applicable Service Agreement.

Viamond Web + Google — $999 CAD one-time

Website creation and Google Business Profile setup services within the agreed project scope.

Viamond Total — $750 CAD/month

Ongoing social media, website and Google presence management within the applicable package limits.

Clients requiring a new website as part of Viamond Total may also be charged a $750 CAD one-time website setup fee.

Prices are shown in Canadian dollars unless otherwise stated. Applicable taxes may be added where required.

Viamond may change pricing or package offerings for future purchases. Changes to an existing client's pricing will be handled in accordance with the client's applicable agreement and applicable law.

3. Service Agreements

Certain Viamond services require the client to review and accept a package-specific Service Agreement before service begins.

A Service Agreement may contain additional terms relating to scope, deliverables, billing, cancellation, website work, account access, revisions and other service-specific matters.

If a package-specific Service Agreement conflicts with these general Terms regarding the services covered by that agreement, the Service Agreement will control to the extent of that conflict.

4. Payments and Billing

Payments may be processed through third-party payment providers, including Stripe.

Depending on the selected service, charges may be one-time or recurring.

Recurring monthly services are billed in advance according to the applicable subscription and Service Agreement.

The client is responsible for providing valid payment information and paying all agreed fees and applicable taxes.

Viamond does not directly store complete payment card numbers submitted through Stripe checkout.

If a payment fails or becomes overdue, Viamond may pause work or service delivery until the account is brought current, subject to applicable law and the applicable Service Agreement.

5. Cancellation of Monthly Services

Unless otherwise stated in the applicable Service Agreement, Viamond's recurring monthly services are provided on a month-to-month basis.

Either party may cancel a recurring service by providing at least 30 days' written notice.

Cancellation requests should be sent to info@viamond.ca.

Service may continue through the applicable paid period or notice period.

Fees already charged for a billing period that has begun are generally non-refundable except where required by law or otherwise agreed in writing.

6. One-Time Projects

One-time projects, including Viamond Web + Google and website setup services, are governed by the agreed project scope.

Work outside the agreed scope, including substantial additional pages, major redesigns, complex integrations, e-commerce, custom development, advanced SEO, extensive revisions or other additional services, may require a separate quote and client approval.

Project timelines depend on the client providing requested information, materials, account access and approvals in a reasonably timely manner.

7. Client Responsibilities

Clients are responsible for providing accurate and reasonably timely:

• Business information
• Contact information
• Service information
• Logos and branding materials
• Photos and videos
• Project information
• Account permissions
• Website/domain information
• Approvals and feedback
• Other materials reasonably required to perform the agreed service

Delays in receiving required information, materials, permissions or approvals may delay Viamond's work.

8. Client Content and Permissions

The client represents that it has the necessary rights and permissions to provide Viamond with materials including photographs, videos, logos, trademarks, customer reviews, testimonials, music and other content.

The client authorizes Viamond to edit, crop, resize, format, reproduce and otherwise use supplied materials as reasonably necessary to provide the agreed services.

The client is responsible for obtaining any permissions or consents required from customers, employees, property owners or other individuals appearing in supplied materials.

9. Account Access and Security

Some services require access to client-managed social media accounts, websites, Google business tools, domains or other business platforms.

Where reasonably available, Viamond will use official account permissions, manager access, partner access, business access or similar authorized methods.

Clients should not submit Facebook, Instagram, Google, email, domain, hosting or website passwords through Viamond's public website forms.

Clients remain responsible for maintaining ownership and appropriate security of their accounts.

10. Social Media Services

Social media platforms are controlled by third parties, including Meta, Facebook and Instagram.

Viamond does not control platform availability, algorithms, account restrictions, suspensions, advertising eligibility, reach, engagement or policy changes.

Viamond cannot guarantee a particular number of followers, views, engagements, leads, inquiries or sales.

11. Websites

Website services are limited to the scope agreed with the client.

Unless otherwise agreed in writing, the client remains responsible for domain ownership and third-party costs associated with domains, hosting, premium software, subscriptions, plugins or other external services.

After full payment, the client may use the final website and client-specific content created for the project.

Viamond retains ownership of its reusable templates, systems, processes, components, methods, design systems and know-how.

Third-party software, platforms and licensed materials remain subject to their respective terms.

12. Viamond Total Website Updates

Viamond Total currently includes up to two hours of routine website updates per month.

Routine updates may include project photos, completed projects, service information, text changes and seasonal promotional updates.

Unless otherwise agreed in writing, unused website-update time does not roll over from month to month.

Work exceeding the included monthly time or work outside routine maintenance may require additional client approval and fees.

13. Google Business Profile Services

Viamond may assist with the creation, setup, optimization or management of Google Business Profiles where the client's business is eligible.

Google controls Business Profile eligibility, verification methods, suspensions, reinstatements, Search and Maps visibility, rankings and other platform decisions.

Viamond does not guarantee Google verification, approval, rankings, placement, visibility or continued eligibility.

14. Results and Performance

Marketing results vary between businesses.

Viamond does not guarantee specific:

• Leads
• Customer inquiries
• Sales
• Revenue
• Followers
• Engagement
• Website traffic
• Search rankings
• Google placement
• Business growth

Viamond's services are intended to improve professional presentation, consistency and online presence, but business outcomes depend on many factors outside Viamond's control.

15. Third-Party Services

Viamond may use third-party platforms and providers including website hosting services, domain providers, email services, Google, Meta, Stripe and other software.

Viamond is not responsible for third-party outages, pricing changes, account restrictions, platform decisions, policy changes, security incidents outside Viamond's reasonable control or discontinuation of third-party services.

16. Intellectual Property

Clients retain ownership of their original business materials.

Subject to full payment and any applicable Service Agreement, clients may use final client-specific marketing materials created for their business.

Viamond retains ownership of its pre-existing intellectual property, reusable templates, systems, processes, methods, internal tools, design frameworks and know-how.

17. Portfolio Use

Viamond may request permission to display selected completed client work as part of its portfolio, website, social media or promotional materials.

Where client permission is required, Viamond will obtain it before knowingly publishing non-public client work or confidential information for promotional purposes.

18. Confidentiality

Viamond will take reasonable care with non-public business information provided by clients and will use it as reasonably necessary to provide services, operate the business, maintain records or comply with legal obligations.

Clients are also expected to respect Viamond's confidential business information, internal systems and non-public materials.

19. Limitation of Liability

To the extent permitted by applicable law, Viamond will not be liable for indirect, incidental, special, consequential or purely economic losses resulting from the use of its services, third-party platforms or events outside Viamond's reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

20. Website Use

Visitors may use viamond.ca for legitimate informational and business purposes.

Users must not intentionally interfere with the website, attempt unauthorized access, introduce malicious code, misuse forms, impersonate another person or business, or use the website for unlawful purposes.

21. Privacy

Personal information collected through viamond.ca and Viamond's services is handled according to the Viamond Privacy Policy.

22. Changes to These Terms

Viamond may update these Terms periodically to reflect changes to its services, website, business practices or legal requirements.

The current version will be posted on this page with the applicable “Last Updated” date.

23. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

24. Contact

Questions about these Terms may be directed to: