Privacy Policy

Viamond Marketing (“Viamond,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit viamond.ca, contact us, or inquire about our services.

Information We Collect

When you contact Viamond through our website, email, social media, or other communication methods, we may collect information you voluntarily provide, including:

• Your name
• Business name
• Email address
• Phone number
• Type of business
• Website or social media information
• Information about the services your business provides
• Messages, questions, and other information you choose to provide
• Selected or requested Viamond service/package
• Business location and service area
• Length of time in business
• Business website and domain information
• Facebook Page and Instagram account information
• Google Business Profile information
• Information about the client's current online presence
• Marketing goals and business objectives
• Information about services and types of work the business wants to promote
• Whether the business has logos, project photos, videos, testimonials, or other marketing materials
• Information required to determine website, social media, or Google service requirements
• Service agreement and onboarding information

Viamond does not request that prospective clients submit Facebook, Instagram, Google, email, domain, hosting, or website passwords through our website forms. Where account access is required to provide services, Viamond will arrange appropriate access or permissions separately.

If you become a Viamond client, we may also collect information reasonably necessary to provide our services, communicate with you, manage your account, process payments, and maintain business records.

Client Onboarding

When you request or purchase Viamond services, we may collect and use information about your business, online presence, marketing goals, selected services, existing accounts and other information reasonably necessary to evaluate, onboard and provide the requested service.

This information may be used to determine service requirements, prepare agreements, communicate next steps, arrange appropriate account permissions, provide marketing services and maintain records relating to the client relationship.

How We Use Your Information

We may use information we collect to:

• Respond to inquiries and consultation requests
• Communicate with prospective and existing clients
• Provide and manage Viamond's services
• Prepare client onboarding and service communications
• Process and maintain records relating to payments
• Improve our website, services, and customer experience
• Maintain appropriate business and administrative records
• Protect against misuse, fraud, or security issues
• Meet applicable legal, regulatory, tax, and accounting requirements

We do not sell or rent your personal information.

Payments

Viamond uses third-party payment processors, including Stripe, to process one-time payments and recurring subscriptions.

When you proceed to payment, you may be redirected to a secure checkout operated by Stripe. Payment and billing information submitted through Stripe is processed according to Stripe's own terms, privacy and security practices.

Viamond does not directly collect or store complete credit or debit card numbers through viamond.ca.

Viamond may receive and retain transaction-related information such as the customer's name, business information, contact information, selected service, payment status, subscription status, transaction amount and other information reasonably required for billing, accounting, service activation and business records.

Service Providers

Viamond may use service providers and technology platforms to operate its website, forms, email communications, hosting, client onboarding, payment processing and other business functions.

Information may be processed by these providers where reasonably necessary to provide their services to Viamond. Their handling of information may also be governed by their own privacy policies and terms.

Business Account Access

Some Viamond services may require authorized access to client-managed business accounts, including social media profiles, websites, domains or Google business tools.

Where possible, Viamond will use official account permissions, business access, manager access or other authorized access methods rather than requesting personal account passwords.

Clients remain responsible for maintaining appropriate ownership and security of their accounts and may remove Viamond's access when the applicable service relationship ends, subject to any access reasonably required to complete outstanding work or account handoff.

Cookies and Website Technology

Our website or the services used to operate it may use cookies or similar technologies for essential website functionality, security, performance, and analytics.

If we introduce additional advertising, tracking, analytics, or marketing technologies in the future, this Privacy Policy may be updated accordingly.

How We Protect Information

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, or satisfy applicable legal, tax, accounting, or regulatory requirements.

Your Choices and Requests

You may contact Viamond to ask questions about the personal information we maintain about you or to request that information be corrected or deleted where appropriate and permitted by law.

Requests can be sent to: info@viamond.ca.

We may need to verify your identity before completing certain requests.

External Links

Our website may contain links to third-party websites or services. Viamond is not responsible for the privacy practices, security, or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements.

The most recent version will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how Viamond handles personal information, contact: